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Training Services

Information on training services provided by this RTO is available from the RTO website, via phone or in written format. Prior to enrolling into your chosen course, ensure you have a full understanding of the structure of the course. If you have not seen or read information regarding the requirements of the courses, you should not submit this form until you have done so.

Assessment

To complete this courses, you are required to successfully complete all required assessments. Assessments of units will be conducted at various times throughout the course and will include both theoretical and practical components. Additional assessment processes will be explained to you during the course, or can be provided to you by the RTO. Should you have any additional questions regarding your assessment process or have any concerns please discussed these with the RTO.   RPL may be offered by the RTO. Should you wish to undertake RPL please speak to the RTO prior to enrolment.

Support Services and Special Needs

The RTO will take every possible action to ensure it support you throughout your training and assessment process. If at any point throughout your course you require assistance or support please discuss these needs with the RTO or your Trainer and we will do our best to help you. If you have any special needs, including language, literacy, numeracy, mobility, visual impairment or hearing, or any other disability that could limit your ability to undertake the course, please notify staff prior to enrolment to allow us to cater for your needs. If you do not tell us of any condition that may affect your learning, we will not be able to assist you if the need arises. This may impact on your ability to finish the course.

Your Rights

As part of your training and assessment, you have various rights. Please refer to the Student Handbook for more information. The RTO wants to ensure your time spent with us is both beneficial and enjoyable. If at any point you feel harassed, discriminated or feel abused, please notify the CEO of the RTO immediately either face to face, via phone or in writing. If you feel you need to complain about any aspect of service or training and assessment you may do so verbally or in writing. Appeals on any decision made by the RTO may be lodged with the CEO and must be done so in writing. If required you can gain access to your records by contacting the CEO of the RTO.

Refund Policy & Cooling Off Period

The RTO has appropriate safeguards and fair options in place for any monies paid in advance and guarantees that once you have commenced your training / assessment you will be provided with every opportunity to complete the course. In the event that a course is cancelled, whilst in progress, due to circumstances beyond the RTO’s control, the RTO will provide you with a refund of fees on hold or offer to transfer you to another course. The RTO will refund a pro rata proportion of any money paid by you and not yet used for the delivery and assessment of the course, in the event we cancel or discontinue a course. You will also have a cooling off period of 5 days. This is outside of any refund policy.

Withdrawal and Refunds

If you withdraw from a course at least 14 calendar days prior to the commencement date, you will receive a full refund less any enrolment fees. Should you withdraw within 14 calendar days of course commencement you will be liable for any enrolment fees and 50% of the course cost. Should you withdraw from the course once commenced, you will forfeit all monies paid and be liable for the full course cost.

Unique Student Identifier (USI)

As of January 1st 2015, you are required to provide the RTO with your USI. If you do not have one, you authorise us to search and check on your behalf, and if required to apply for the USI for you. We will provide you a copy with the relevant documentation. For more information, visit www.usi.gov.au.

Media Release

At times during the course, staff / contractors of the RTO may take photos/video for use in promotional activity. These photos / videos will remain the property of the RTO and will not be sold to any third party. Some of the media may be used for promotional editorials and other marketing materials in public and professional publications and other such media. By signing this form, you acknowledge your acceptance in participating in such activities. Should you wish to view or purchase copies of any such photo/video outside the normal distribution, this request should be made in writing to the CEO of the RTO.

Rules and Regulations

To graduate from your enrolled course, you must be able to fulfil the following obligations:

  • Demonstrate to the trainer and assessor through attendance and assessment, both formal training, theory and practical assessment that academic and professional skills have been obtained to a satisfactory level.
  • Satisfy all academic, administrative and financial obligations to the organisation.
  • You must promptly notify the RTO of any change of name, address and contact details and notify the CEO of anything that may stop you from completing the course. You may be suspended or expelled from the RTO at the CEO’s discretion for:
  • failure to uphold or maintain any of the RTO’s Policies and Procedures
  • Serious misconduct or breach of legislation
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